Privacy Policy

This Privacy Policy applies when you visit Cafe U's website, place an order, request delivery or pick-up, make a reservation, contact us, join a promotion, or otherwise interact with Cafe U through a channel that refers to this policy.

For the purposes of this policy, "Cafe U", "we", "us" and "our" refer to Cafe U in Karachi, Pakistan.

Information you provide

• Name, telephone number, email address and delivery address.
• Order details, food preferences, delivery instructions and reservation information.
• Messages, feedback, complaint details and other communications with our team.
• Promotion entries or marketing preferences where you choose to participate.

Information collected automatically

• IP address, browser type, device type, approximate location derived from IP, and operating system.
• Pages viewed, links selected, visit dates, referring pages and basic website performance data.
• Cookie identifiers and similar technical information, subject to your browser settings.

Please do not send sensitive personal information unless it is genuinely necessary for us to respond to your request.

We may use personal information to:

• Confirm, prepare, deliver and support your order.
• Manage table reservations and special requests.
• Process or verify payments and prevent fraudulent transactions.
• Respond to questions, feedback, complaints and refund requests.
• Send service messages about an order, reservation or important operational change.
• Send offers or news where you have requested them or where otherwise permitted, with an option to unsubscribe.
• Maintain security, diagnose technical issues and improve website performance and customer experience.
• Meet accounting, tax, legal, regulatory and record-keeping obligations.

We use information where needed to provide a requested service, pursue legitimate operational and security interests, comply with law, or act on your consent where consent is appropriate.

Cookies are small files placed on a browser or device. Cafe U may use essential cookies to keep the website working, remember cart or location choices, protect forms and maintain sessions. We may also use limited analytics or preference cookies to understand performance and improve the experience.

You can block or delete cookies through your browser. Some website features, including cart or location functions, may not work correctly if essential cookies are disabled.

Depending on the available payment method, payment information may be handled by a bank, payment gateway or other payment provider. Cafe U may receive confirmation details, transaction references and payment status, but does not intentionally collect or store complete card credentials when they are processed directly by a payment provider.

We may share only the information reasonably necessary with:

• Delivery personnel or delivery partners fulfilling your order.
• Banks, payment providers and fraud-prevention services processing a transaction.
• Website hosting, communication, analytics, reservation and IT-support providers acting for Cafe U.
• Professional advisers, insurers, auditors or authorities where reasonably necessary.
• A successor or buyer in connection with a genuine business reorganisation, subject to appropriate confidentiality.

We may disclose information where required by law, legal process, or to protect customers, Cafe U, our staff or the public. Cafe U does not sell personal information for money.

We retain personal information only for as long as reasonably needed for the purpose collected, including order support, dispute handling, accounting, tax, fraud prevention, security and legal requirements. Retention periods differ depending on the type of record and relevant obligations.

When information is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it.

We use reasonable administrative, technical and physical measures designed to protect personal information against unauthorised access, alteration, disclosure or loss. These may include access restrictions, secure hosting practices, software updates and staff controls.

No website, network or storage method can be guaranteed completely secure. You are responsible for keeping any account credentials, device access and payment verification codes confidential.

Subject to applicable law and reasonable verification, you may contact us to:

• Ask what personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Ask us to delete information that is no longer required, where we have no legal reason to retain it.
• Withdraw consent for future use where processing depends on consent.
• Opt out of promotional email or messages using the unsubscribe method provided or by contacting us.

We may retain limited information to record an opt-out, complete an active order, resolve a dispute or comply with legal obligations.

Our website and online ordering services are intended for a general audience and are not designed to collect personal information directly from young children. Customers under 18 should use ordering and reservation services with the involvement of a parent or legal guardian.

If you believe a child has provided personal information without appropriate permission, please contact us so we can review and take suitable action.

Our website may link to social networks, maps, payment providers or other third-party services. Their privacy practices are controlled by their own policies, and Cafe U is not responsible for external websites.

Some technology providers may process or store information outside Pakistan. Where this occurs, we seek to use reputable providers and reasonable contractual or security measures appropriate to the service and information involved.

We may update this Privacy Policy when our services, technology or legal obligations change. The revised policy will be posted on this page with an updated effective date. Material changes may also be highlighted through the website or another suitable channel.